What Do We Do?

At Food waste Scotland we offer a complete national waste recycling service, covering the whole of Scotland. From major cities in the Central Belt, to villages across the Highlands, we offer an effective solution to suit your businesses needs.

We are unique in that we only collect food waste utilising our own fleet of vehicles – we don’t believe in sub contracting. Covering the whole of Scotland, our national service means your business is never out of our reach. We have a dedicated customer service team who ensures you’ll get a local driver, and will only have one number to call.

We work with some of the most efficient licensed Anaerobic Digestion plants, with proven long-term, reliable, capability. The energy they create goes back into our community and the chemical free fertiliser is returned to the farms that ultimately grow the crops, that we eat!

Nothing is wasted

All of the food waste that we collect is recycled, nothing goes to landfill. We have a strong relationship between Scotland’s most progressive waste recycling organisation, the UK’s largest food waste recycling business, and proven, licensed Anaerobic Digestion plants based throughout Scotland. This minimises how far your collected waste has to travel therefore helping the environment, and provides the certainty that you need, with regular, reliable, food waste collections.
 
These relationships provide the key link between our customers who need food waste collected, and Anaerobic Digestion plants that need the feedstock to produce biogas and digestate for fertiliser.
 
Environmentally friendly
 

Our food waste collection vehicles have been specially designed to uplift your bins in the safest way possible. They are also more energy efficient than standard refuse collection vehicles as the bin lift is electric, allowing the engine to be switched off when in use. Our vehicles also feature air tabs, aerofoils and tear drop fronts to ensure they are more fuel efficient.

Our drivers use handheld devices which ensures paper is not needed during the collection period. This allows you to receive instant confirmation regarding your waste recycling pickup, and we don’t create more waste that we have to recycle.

YOUR BIN

Simple – We have a range of bin sizes available to suit your individual needs – ranging from 120ltr to 240ltr. Our team are more than happy to advise you on the optimum bin size to suit your businesses requirements.

Cost savings – By removing food waste from your general waste bin you will ultimately save money, and ensure your business is compliant with relevant waste laws and regulations.

Compliance – We can provide bin liners to ensure that your bins are kept hygienic and clean.
Support – Over the first few initial weeks of your service, we will work with you to ensure you have the correct size and number of bins in place.

YOUR COLLECTION

Simple – We provide scheduled collections to meet your frequency needs, and we don’t require supervision whilst on site.
Cost Savings – We operate out of, and deliver directly, to Anaerobic Digestion plants, which ensures our food waste travels minimal distances, thereby reducing our carbon and environmental footprint.
Compliance – All of our food waste collection vehicles have been specially designed for the uptake and collection of food waste.
Support – Our customer service team can track your collection vehicle to give you an ETA of when they will be at your site.

YOUR PAPERWORK

Simple – All of our paperwork is completed electronically, therefore eliminating our need for paper, and improving our environmental footprint.
Cost Savings – Monthly reports are compiled to show your recycling levels.
Compliance – We will provide you with an annual Duty of Care (Waste Transfer Note) certificate for the food waste that we have collected from you.
Support – A dedicated food waste customer service team is on hand for any questions you may have.

YOUR ENVIRONMENTAL BENEFITS

Simple – Instead of being sent to landfill, your food waste is converted into renewable energy and nutrient rich digestate.

Cost Savings 
– You will achieve lower costs as you won’t incur landfill charges.

Compliance 
– We audit all of our partners Anaerobic Digestion plants to ensure they are fully compliant.

Support 
– We provide a support service to help you lower your overall collection costs.

Food Waste Collections FAQ’s

Can All Food Waste Types Be Accepted?

We can collect packaged and unpackaged Catagory 3 food waste. At the moment we are not able to collect food presented in tins or glass, but primary packaged food waste in plastic or cardboard is accepted at all of the Anaerobic Digestion facilities we work with. We can also accept small bones (fish and chicken). Liquids are accepted within your bin as long as they are mixed with other food waste. If you feel you do not comply with the above, don’t worry! We are here to work with your site to help you find a suitable method for removing your food waste.

What Happens If The Wrong Materials Get Put In The Recycling Bin?
We would class contamination items to be black bags, tin, glass and general waste. If our driver cannot empty your bin it will be clearly marked and wherever possible, our driver will let a member of your staff know. All contaminated bins are reported back to our dedicated customer service team who will always contact your business to try and remedy the problem.

Containers

What Types of Containers Will Be Provided?

We will provide you with an external wheelie bin for your food waste. The standard container sizes are 120L or 240L (comparative to a domestic wheelie bin). Food waste is very heavy; by keeping the waste in smaller bins we can ensure that it is a safe weight for collection. This also ensures that your staff are not moving containers of an unsafe weight.

What Is The Policy For Filling Bins?

We request customers do not fill our bins to the brim. Due to the nature of the waste, when they are tilted for tipping this means excess fluid or waste can fall out. A full bin also means a very heavy bin – which causes a health and safety issue. Each of our bins is clearly marked with a fill line to help you know when to stop adding to it.

Collection Times And Frequency.

What Are The Typical Frequencies That Bins Can Be Emptied?

When you advise us of your location we will be able to tell you how frequently we can service your business, but we visit most cities and large towns multiple times a week.

Are There Typical Collection Times?

Our rounds are completed throughout the day starting from early morning. All our vehicles operate live tracking throughout the day so we can provide you with a collection ETA on the day of your scheduled visit. If you have a specific requirement, please let us know as our operations team will work with you to facilitate your needs.

Resolving Issues

What Is The Process For reporting Missed Bin Collections?

We pride ourselves in taking a proactive approach in communicating any missed bin collections to our customers. We realise how important it is that we always reliably collect your waste food. In the instance we cannot attend, we will always seek to resolve the situation within 24 hours. 

Reputable Contractor

Does The Contractor Have A Waste Carriers License? Are We Compliant?

All of our partner AD facilities are fully compliant with Environmental Agency regulations. We are compliant with all animal bi-product regulations and have all the appropriate waste carrier licenses. All of our certificates are available online and we can also email or post them to you for your records. You will be provided with an annual Duty of Care note in line with current legislation and a Waste Collectors Note after each collection

Contract Changes

Amendments To The Origional Contract

When implementing a new service we understand your business will not be able to determine your exact requirements when it comes to food waste disposal. We can offer expert advice to find an initial solution and then work with you to ensure we find the right bin quantity and collection frequency for the service to be efficient and simple.

As all our bins are weighed so we can assess your requirements within the first month of service, and fine tune container quantities if they are needed. We would aim to make amendments to your contract within this month. Unlike many other service providers, you will not be tied into keeping the originally agreed service throughout your contract with us. We pride ourselves on flexibility and adapting to meet our customer’s genuine needs.

Charges

Will I Be Charged By Weight Or For Each Time The Bin Is Emptied?

Your bin price will be based on an agreed maximum weight per collection. All bins are weighed so we can assess your requirements to ensure our service is cost effective for your business every time.

What Additional Items And Services Can Be Offered For An Extra Charge?

The set bin lift rate includes:

  • Container provided for collection
  • Liner after each collection
  • Annual duty of care compliance
  • Container rental costs

In most cases, if a bin becomes extremely dirty we can offer a bin cleaning service although this would be at an additional charge. We can also help find methods for transporting your waste to the external bins (caddies/smaller clear bags) although this is not included within the standard collection rates.

Is There A Discount Rate For Additional Bins?

Your pricing will be based on the number of bins at your premises – the more bins, the cheaper the cost. We base our pricing model on your location and the cost of disposal in your region.

Is There A Cost Increase Annually/After The First Year?

Unlike landfill which has been incurring tax increases year on year, Anaerobic Digestion (AD) produces energy and is an environmentally friendly and cheaper option for your food waste. Due to this fact, our customers enjoy a much more cost effective and greener solution.

Ensuring Staff Understand How To Use The Scheme. 

Is Training Or Advice Offered To Staff / Are Communications Materials Provided?

We can provide literature and information tailored to your sites requirements to help the implementation of our food waste service. For large contracts, we provide a dedicated account manager who will work with your business to ensure the information you need is presented in a way that works for you. As well as literature, we can also provide workshops and on-site training where required. In any case, our dedicated customer service team can answer any queries or questions you may have.

We can provide: posters, bin signage and other useful templates to help you communicate with staff – all free of charge.

For All Enquiries:

Telephone – 08448 200 200

Email – foodwaste@olleco.co.uk

Website – www.olleco.co.uk

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